This section requires vendors to detail how their proposed digital giving platform meets essential technical standards for architecture, security, performance, maintainability, and data handling.
The platform should be built using modern technologies and standards, with well-structured components that allow for seamless integration and compatibility. It should easily embed within your existing CMS and either integrate with or consolidate other third-party tools.
"Our proposed platform utilizes a microservices architecture built on modern, cloud-native infrastructure. We support integration with Drupal, WordPress, and HubSpot using RESTful APIs."
Security and privacy are essential. All data must be protected in transit and at rest, and the system must adhere to strict standards, including PCI-DSS and privacy regulations like GDPR.
"All sensitive data is encrypted in transit using TLS 1.3 and at rest using AES-256. Our systems are regularly tested against OWASP Top 10 vulnerabilities."
The platform must work consistently across devices and modern browsers, and meet accessibility and integration standards.
"Our responsive interface complies with WCAG 2.1 AA accessibility guidelines and renders across all major browsers and mobile platforms."
The system must scale efficiently to handle high traffic and transaction volumes, especially during peak fundraising periods.
"Our platform is hosted on AWS with autoscaling and CDN support, ensuring rapid response times during Giving Tuesday surges."
The platform must be easy to maintain and extend over time, using widely adopted languages and modular design.
"Our modular architecture supports plugin-based extensions and includes documentation for all custom configurations."
Thorough testing must be conducted across all phases, and vendors must provide ongoing quality assurance.
"We follow a CI/CD pipeline with automated testing, UAT scripts, and regression testing aligned to Salesforce release cycles."
Any data migration must be done safely, with thorough validation and backup plans.
"We perform a three-step migration: export, transform/validate, import. Each phase is verified with backup and rollback contingencies."
The vendor must provide comprehensive training and documentation to enable staff to use and manage the system.
"All administrators will receive personalized onboarding, plus access to user manuals, how-to videos, and a searchable knowledge base."
This section is crucial for evaluating the technical foundation of the proposed solution and ensuring it meets the necessary standards for performance, security, privacy, and long-term viability.